POS SERVICES

Customer Support

AFTER INSTALLATION HOW WILL DATASYM BE ABLE TO HELP US WITH PROBLEMS & QUESTIONS WE MAY HAVE?

We have all experienced the troubles of getting help when a problem arises. Many companies seem to have made Customer Support a thing of the past. At Datasym, we understand those frustrations. We listened when our customers asked us to create a on-going service that they could rely on after installation. Welcome to Datasymís Customer Support.

As with all of our Professional Services, choose the level of service you need, by selecting from a variety of standard services, or asking us to create a package to meet your special needs. Standard Customer Support packages include:

Telephone Support
From Full Business Support of 24hours/7days a week to Basic Business Support of daytime hours/5days a week or anything in between. Fully trained Support staff will be available to help your individual stores through any number of hardware or software questions, or technological difficulties that may arise.

Depot Maintenance
Popular with larger companies that have stores concentrated in single geographic locations, the Depot Maintenance Support program all but eliminates downtime in the case of Hardware difficulties. If any of your stores should have a Terminal problem, return it to the specified Datasym warehouse, and a new pre-configured terminal will be returned back to you the next morning. The original machine is then repaired at Datasym head office and is inventoried at the Depot for the next such emergency.

Primary & Secondary Dealer Support System
This program was designed to minimize downtime. With this program, a Primary Dealer (chosen from our North America-wide Dealer Network) is designated to handle your technical problems. If the Primary Dealer, for any reason, estimates that they cannot arrive at your store within a reasonable period of time, a Secondary Dealer Support Team will be dispatched to assist you.

Overall, the goal of each Datasym Customer Support program is to assist you in reducing lane downtime in order that you can continue to meet the needs of your customers, maintain & improve the morale of your managers & staff, and improve your overall profitability.